What is the Tracer Adaptive Services Program?

Tracer Life Cycle Services include the Adaptive Services Program (ASP). This is an annual program providing customers access to a fixed menu of token-based service offerings performed by dedicated skilled experts, including On-site, Virtual, Training, Engineering, and Priority Response. Services are ordered and tracked through a site-specific customer portal, unique to a customer’s individual serviceable site, supplying access to customer site documents, drawings and deliverables, tailored and assigned to a customer’s serviceable site hierarchy.

When we look at the phases of a life cycle for EHT critical assets, ASP really plays a critical role during the operate and maintain phases.

What kinds of service offerings make up ASP?

There are currently 9 on site services to choose from and 10 virtual services to choose from.

On-site services include:

1. EHT Circuit Audit with Warranty
2. Emergency Call-out Field Assistance (1-man crew)
3. General Field Assistance
4. Repair Field Assistance
5. Integration Field Assistance
6. Controller Repair & Upgrades
7. Testing - General Construction, Maintenance, Operator
8. Field Sketch / No EHT BOM
9. Field Isometrics w/Engineered EHT BOM (No CAD)
   
   

Virtual services include:

1. Virtual General Assistance (4-hour window)
2. Virtual Alarm Management Consultation (4-hour window)
3. Virtual DCS Integration Assistance (4-hour window)
4. Virtual Emergency Assistance (4-hour window)
5. Heat Up / Cool Down Analysis for Pipe
6. Training – Virtual General Construction, Maintenance, Operator
7. Virtual Document Control
8. Heat Trace (EHT) Specification Review
9. Insulation Specification Review
10. Isometric (Office Design)

The ASP Customer Portal makes it easy for customers to order services with only a few clicks, anytime and anywhere. Once services are rendered and the work is complete, any documentation related to the service is uploaded to the secure portal for future reference. ASP makes it possible to easily book EHT related services for both commercial and industrial sites at a customer’s fingertips. Services are performed and actioned by dedicated IIoT Field Engineers and our Tracer Field Support Services Team.

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Learn more about Tracer Life Cycle Services ASP today.